Myalgia Clinics

Last updated: 20 July 2025

1. Introduction

A Clínica Myalgia values the privacy of its users and is committed to protecting the personal data it collects, stores and processes. This Privacy Policy aims to inform visitors to the website www.clinicamyalgia.com about how we collect, use, share and protect their personal data, and about their rights.

All personal data processing carried out by Clínica Myalgia complies with the General Data Protection Regulation (Regulation (EU) 2016/679 – GDPR) and other applicable privacy and data protection legislation.

2. Who we are

Data controller:

Myalgia Concept Lda

Email: info@clinicamyalgia.com

If you have any questions about this policy or wish to exercise your rights, you can also contact us at our dedicated address: info@clinicamyalgia.com

3. What personal data we collect

Clínica Myalgia may collect the following personal data, depending on how you interact with the website:

a) Data you provide directly:

• Name

• Email address

• Phone number

• Specialty and type of appointment requested

• Clinical information (if shared voluntarily)

• Other information entered in contact, booking or subscription forms

b) Data collected automatically:

• IP address

• Approximate geographical location

• Device type, browser and operating system

• Cookie and similar technology data (browsing behaviour, time on site, pages visited, etc.)

c) Communications data:

• Records of emails or messages exchanged with us through forms, direct email or social media

4. Purposes of processing

We collect and process your data for the following purposes:

• Handling contact requests, enquiries or appointment bookings

• Sending confirmations and communications related to clinical services

• Managing our relationship with you

• Continuously improving the browsing experience on the site

• Sending newsletters and promotional communications (with your consent)

• Complying with legal obligations, particularly in the context of providing healthcare

5. Legal basis for processing

The legal basis for processing your personal data may vary depending on the context:

• Explicit consent: for marketing communications, use of cookies and collection of sensitive data (such as clinical data)

• Performance of pre-contractual or contractual steps: such as booking appointments

• Compliance with a legal obligation: particularly tax or regulatory obligations

• Legitimate interest: such as improving site security and user experience

6. Data retention

Personal data are kept only for as long as needed to fulfil the purposes for which they were collected, unless the law requires otherwise.

• Contact data: kept for 2 years after the last contact

• Booking or clinical interaction data: up to 20 years, in line with national health legislation

• Cookie data: up to 13 months

• Marketing data: until consent is withdrawn

7. Data sharing and transfers

Clínica Myalgia does not sell or trade your personal data.

We may share data with third parties only when strictly necessary:

• Technology service providers (e.g. website hosting, booking management or email platforms)

• In-house health professionals or external collaborators, in the course of providing care

• Public authorities, when required by law.

We do not transfer data outside the European Union without adequate safeguards.

8. Your rights

Under the GDPR, as a data subject you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure of your data (the "right to be forgotten")

• Object to processing or request its restriction

• Request portability of your data to another controller

• Withdraw your consent at any time, where applicable

• Lodge a complaint with the supervisory authority: Comissão Nacional de Proteção de Dados (Portuguese Data Protection Authority) (www.cnpd.pt)

You can exercise your rights by email at info@clinicamyalgia.com.

9. Data security

We take appropriate technical and organisational measures to protect users' personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction.

These measures include:

• Restricted access to data

• Encrypted communication via SSL

• Firewalls and monitoring systems

• Internal privacy policies and staff training

10. Cookies and similar technologies

Our website uses cookies to improve browsing, analyse performance and, where authorised, deliver personalised advertising.

The types of cookies we use include:

• Strictly necessary cookies

• Performance cookies (e.g. Google Analytics)

• Functionality cookies

• Marketing cookies (with consent)

You can set your browser to accept, refuse or delete cookies at any time. For more information, see our Cookie Policy .

11. Links to third-party websites

Our website may contain links to third-party websites, which have their own privacy policies. Clínica Myalgia is not responsible for the practices of those sites and recommends reading their policies carefully.

12. Changes to this Privacy Policy

Clínica Myalgia reserves the right to update or change this Privacy Policy at any time. Any significant change will be posted on our site, with the date of the update.

We recommend reading this policy periodically.

13. Contact

If you have any questions about this Privacy Policy or how your data are processed, please contact us:

Email: info@clinicamyalgia.com

Phone: (+351) 216 036 437

Address: Clinica Myalgia. Rua Adelaide Cabete Loja 7a. 1500-023 Lisboa.